Last Updated: March 2026
Welcome to Lotuss Home Architects (accessible via lotusshomearchitects.in). We respect your privacy and are committed to protecting the personal information you provide while using our website, purchasing our digital products, or accessing our downloadable architectural resources.
This Privacy Policy explains how we collect, use, store, and protect your information.
When you visit our website, purchase a digital product, contact us, or request support, we may collect certain information, including:
Full name
Email address
Mobile number
Billing or transaction-related information
Payment transaction details
Information provided through contact or enquiry forms
Product/order information
Technical information such as IP address, browser type, device type, and website usage data
We only collect information that is reasonably necessary to provide our products, process orders, provide customer support, and operate our website.
Payments made through our website may be processed by third-party payment providers such as Razorpay, Cashfree, Stripe, UPI, or other payment gateways.
We do not store your complete credit card, debit card, banking passwords, UPI PIN, or other sensitive payment credentials on our own servers.
Payment information is handled by the respective payment gateway according to its own privacy policy and security practices.
We may use the information collected from you to:
Process and confirm your orders
Provide access to purchased digital products
Send download links or order-related information
Respond to customer enquiries and support requests
Resolve technical issues related to downloads
Process payments and maintain transaction records
Improve our website, products, and user experience
Prevent fraudulent or unauthorized transactions
Comply with applicable legal and regulatory requirements
Send important service-related communications
We will not use your personal information for unrelated purposes without a lawful basis or, where required, your consent.
Our products are primarily digital files, including architectural plans, AutoCAD/DWG files, PDFs, structural drawings, templates, and reference materials.
After successful payment, your order information may be used to provide access to the purchased files through the website, post-checkout page, email, or another authorized delivery method.
Your email address and contact details may therefore be used for delivering purchased products and providing necessary order support.
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
Maintain website functionality
Remember user preferences
Understand website traffic and usage
Improve website performance
Support security and fraud prevention
Measure the effectiveness of marketing campaigns
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
We may use trusted third-party service providers to operate certain parts of our website and business, including:
Payment gateways
Website hosting providers
Email and communication services
Analytics and performance tools
Security and fraud-prevention services
Digital product delivery services
These third parties may process information only as necessary to provide their respective services and may have their own privacy policies and terms.
We do not sell or rent your personal information to third parties.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing and maintaining transaction records
Providing customer support
Maintaining proof of purchases
Resolving disputes
Preventing fraud or misuse
Meeting applicable legal, accounting, or regulatory requirements
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permissible
Ask how your personal information is being used
Withdraw consent where processing is based on consent
Contact us regarding concerns about the handling of your information
Some information may need to be retained where required by law or where necessary for legitimate business or legal purposes.
To exercise an applicable privacy right, please contact us using the details provided below.
Our website and digital products are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Where permitted by applicable law, we may communicate with customers regarding products, offers, updates, or services.
You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.
Please note that even after opting out of promotional communications, we may still send essential transactional or service-related messages, such as payment confirmations, order information, download access, or technical support responses.
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
Lotus Home Architects is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Lotus Home Architects
Email: lotusshomearchinfras@gmail.com
WhatsApp / Phone: +91-9203727893
Website: https://lotusshomearchitects.in/